At Sarvrag, we take pride in delivering your order with care, accuracy, and on time. To ensure a smooth experience, please take a moment to review our shipping policy.
Order Processing
Orders are processed within 1–2 business days (excluding weekends and public holidays). Please note that custom or made-to-order outfits may require additional processing time. Your order will be processed after order confirmation; in case any clarification is required, our team will reach out to you to avoid delays.
Shipping Timeline
We ship across India via trusted courier partners. Estimated delivery time is 3–7 business days, depending on your location. Made-to-order and custom-tailored pieces are dispatched after the crafting and quality-check process is complete.
Domestic Shipping
We offer reliable doorstep delivery across India. Free shipping may be applicable as per promotional offers displayed on our website. Where free shipping does not apply, charges are calculated based on your order’s weight, destination, and the shipping method selected.
International Shipping
We are happy to ship worldwide. For international clients, any customs duties, taxes, or local charges applicable at the destination must be paid by the consignee. International delivery timelines vary by destination and are shared at checkout or on confirmation.
Order Tracking
Once your order is dispatched, you will receive a tracking number via SMS or email so you can follow your shipment in real time.
Incorrect Address
Please ensure that your shipping details are entered correctly at the time of placing your order. Sarvrag cannot be held responsible for delays or undelivered items due to incorrect or incomplete address information.
Delivery Delays
While we do our best to ensure timely delivery, occasional delays due to unforeseen circumstances (weather, courier issues, regional restrictions, etc.) may occur. We will promptly inform you in case of any significant delay.
Lost Shipment
In the rare event that a shipment is lost in transit, please contact our support team. We will coordinate with our courier partner to investigate and resolve the matter as quickly as possible.
Damaged Shipment
If your parcel arrives damaged, please notify us within 48 hours of delivery along with a clear unboxing video and photographs. This helps us verify and resolve genuine concerns smoothly.
Custom Charges
For international orders, any customs duties, import taxes, or local charges levied by the destination country are the responsibility of the recipient.
Customer Support
We’re here for you. For any shipping-related queries, please reach out to us:
- Phone / WhatsApp: +91 XXXXX XXXXX
- Email: care@sarvrag.com